Privacy Policy

1. Overview

This Privacy Policy explains how ROOT TECHNOLOGIES (“we,” “our,” “us”) collects, uses, and protects your information when you use Root for Artists (“Service”). By using the Service, you consent to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email, profile photo, social links, and other details you provide when creating or updating your account.
• Usage Data: Information on how you interact with the platform, such as event creation, ticket sales, and fan tips.
• Payment Data: Transaction details processed securely by third-party payment providers (we do not store credit or debit card information).
• Technical Data: IP address, device information, browser type, and cookies used to improve performance and security.

3. How We Use Your Data

Your information helps us:

• Provide and improve the Root for Artists platform
• Process transactions, commissions, and payouts
• Personalize your experience and recommend relevant content
• Communicate with you about updates, promotions, or issues
• Maintain the security and integrity of our systems
• Comply with legal and regulatory obligations

4. Sharing of Information

We only share data when necessary to operate the Service. This may include sharing information with:

• Payment processors to handle transactions and payouts
• Analytics and infrastructure providers to maintain performance
• Legal authorities, if required to comply with applicable laws

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies to authenticate users, remember preferences, and improve functionality. You can control or disable cookies through your browser settings, but some features of the Service may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, or resolve disputes. When data is no longer required, we delete or anonymize it securely.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your data. You may also request a copy of your data or withdraw consent to certain uses. To make a request, contact us at support@root.africa.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure. However, no system is completely secure, and you use the Service at your own risk.

9. Children’s Privacy

Root for Artists is not directed toward children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, contact us immediately so we can remove it.

10. International Users

Our servers may be located in or outside of your country. By using the Service, you consent to the transfer and processing of your information across borders, in accordance with this Privacy Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Continued use of the Service after updates means you accept the revised Policy.

12. Contact Us

For any questions, requests, or concerns about this Privacy Policy, please contact our support team at support@root.africa.